FAQ

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Which companies are attending the event this year?

The partners of Helsinki Coffee Festival and the Ice Cream & Chocolate Carnival 2026 are updated on our website. Please also follow our social media channels for updates and the latest event news.

Exhibitors at Helsinki Coffee Festival

Exhibitors at Ice Cream & Chocolate Carnival

FAQFAQFAQFAQ

TICKETS & SESSIONS

If I buy a ticket to Helsinki Coffee Festival, can I also attend the Ice Cream & Chocolate Carnival (and vice versa)?

Yes. One ticket gives you access to both events — Helsinki Coffee Festival and the Ice Cream & Chocolate Carnival — which are held at the same venue at the same time.

What does the ticket include?

With one ticket, you can attend both Helsinki Coffee Festival and the Ice Cream & Chocolate Carnival.
In last year’s event, over 80 exhibitors from the coffee, tea, kombucha, ice cream and chocolate industries participated.

Exhibitors sell — and often also offer tastings of — their products.
You’ll also be among the first to taste award-winning products, such as Coffee, Tea, Kombucha, Ice Cream and Chocolate of the Year.

You can also test brewing equipment, enjoy stage programme and participate in activities such as Cupping, Coffee Quiz and Ice Cream Bingo.
Many exhibitors also organize their own activities and giveaways.

  • Explore Helsinki Coffee Festival exhibitors
  • Explore Ice Cream & Chocolate Carnival exhibitors
  • Learn more about the programme and activities

What does a session ticket mean?

Your ticket is valid for the selected session. We recommend arriving as soon as your session begins so you can make the most of your time at the event.

Opening hours & sessions:

FRIDAY April 17 | 15:00–19:00

  • Afternoon session: 15:00–19:00

SATURDAY April 18 | 10:00–19:00

  • Morning session: 10:00–14:00
  • Midday session: 13:00–17:00
  • Afternoon session: 15:00–19:00

SUNDAY April 19 | 10:00–17:00

  • Morning session: 10:00–14:00
  • Midday session: 12:00–16:00
  • Afternoon session: 13:00–17:00

Can I exchange my ticket?

As a rule, tickets are non-refundable and cannot be exchanged. However, we understand that exceptional situations can arise.

If you have an unavoidable need to change your ticket to another day or session, please contact hello@carnivals.fi

Cultural Benefits

Tickets can be purchased using cultural vouchers and cards.More information about cultural benefits:

Liveto

Tiketti

Can I bring a child for free?

Children under 4 years old may attend free of charge with a ticket-holding guardian.
Children aged 4–10 require a separate children’s ticket.

The venue can be crowded at times, so we recommend leaving strollers at the stroller parking area next to the cloakroom. Stroller parking is free of charge.

ARRIVING & CLOAKROOM

How should I get to the event?

Event address: Cable Factory, Kaapeliaukio 3, Helsinki

There are very limited paid parking spaces near the venue. We recommend arriving on foot, by bike or by public transport.

Bicycle parking is available in the Cable Factory courtyard, near the G stairwell and museum entrance, and by the seaside end at Tammasaarenlaituri.

The Cable Factory is easily accessible by:

  • Metro (Ruoholahti station)
  • Tram (Kaapelitehdas stop)
  • Several bus lines

Plan your route easily using the HSL Journey Planner.

Is there a cloakroom and stroller parking?

Yes. A paid cloakroom (3€) is available, with stroller parking located next to it.

We recommend leaving outerwear in the cloakroom. The venue is an old building that can become warm during sunny weekends — a T-shirt is often enough!

Can I bring a dog or pet?

Unfortunately, pets are not allowed at the event, with the exception of assistance dogs.

EVENT SERVICES

What payment methods are accepted?

At ticket sales, info desk, bar and cloakroom, card payments only are accepted.Payment methods at exhibitor booths may vary, but card payment is the most common.

Are reusable cups available?

Visitors can use a reusable cup with a deposit (1€), which can be exchanged for a clean one at the info points. This helps reduce waste from disposable cups.

You may also bring your own cup.Cup washing stations are available at the event.

How are allergies and special diets accommodated?

Please ask exhibitors directly about allergens and special diets.Many booths offer vegan and gluten-free options.

Is there food at the event?

The main offerings are coffee, tea, kombucha, chocolate and ice cream.Some booths also offer small savoury snacks.

What is cupping?

Cupping is a method of tasting coffee to explore its flavours and characteristics. During cupping, aspects such as aroma, flavour, acidity and mouthfeel are compared.

At the festival, cupping is an easy and relaxed way to learn more about coffee and discover new favourites.

ACCESSIBILITY

Arrival

The event takes place at the Cable Factory, Kaapeliaukio 3, 00180 Helsinki.

Entrance

The main entrance at the Glass Courtyard (Lasipiha) is accessible and has automatic doors on the Kaapeliaukio side.

The event entrance is located in the Glass Courtyard near Stairwell E. A ramp will be installed at the entrance; however, due to space limitations, the slope does not fully meet accessibility standards.

Access to upper floors

The first floor is accessible via a spacious elevator in Stairwell E.
The second floor can be accessed via the spacious elevator in Stairwell D, located in the middle of the event area.

Our staff are happy to assist and guide you to the elevators.

Accessible toilets

There are two accessible toilets at the event — one upstairs and one downstairs.

Assistants for visitors with special needs

Assistants accompanying visitors with special needs may enter the event free of charge.

Accessibility at the Cable Factory

More information about accessibility at the Cable Factory:
https://www.kaapelitehdas.fi/esteettomyys

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